AppXite

Platform Support & Enablement

Welcome to AppXite's centralized resource hub, where partners and customers can access comprehensive tools and support to make the most of the AppXite platform.

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Canalys Ecosystem Landscape 2025
Recognized among the leading ecosystem marketplace, finance, and integration platforms.
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API Documentation

Empower Your Integration Success With Our Developer Tools

Access detailed technical specifications and usage guides for AppXite Platform APIs. Whether you are integrating third-party systems or building custom automation workflows, our API documentation provides all the necessary endpoints, parameters, and authentication instructions.

DEVELOPER PORTAL

API Interations Light

AI Assistant

Guidance Through Common Tasks & Quick Answers

Receive instant assistance with our AI-powered help assistant, available 24/7. The AI Assistant can guide users through common tasks, offer quick answers from the Knowledge Base, and recommend next steps or escalation paths when needed.

AI Assistant

Knowledge Base

Central Hub for Self-Service Support and Best Practices

Our Knowledge Base is your go-to searchable database of support articles, guides, FAQs, and best practices. It is organized by functional areas and includes screenshots, walkthroughs, and explanations to empower users to troubleshoot independently and explore platform features effectively.

 

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Training & Learning

Equip partners and customers with the knowledge and skills to maximize AppXite platform capabilities, improve productivity, and streamline operations across functional roles.

Training Materials

A complete suite of training and learning resources designed to support users of all technical skill levels. Our offering includes white-labeled training materials, AppXite Knowledge Base as a comprehensive, searchable repository of platform documentation with detailed explanations, screenshots, and best practices. Users can also access video tutorials. 

Train-the-trainer Program

A comprehensive, role-based training initiative designed to equip trainers with the knowledge and skills needed to empower their teams. Covering key areas like Financial Operations, Sales Management, Product Management, Partner Management, and Integrations, the program ensures that trainers are well-versed in platform capabilities and best practices.

Webinars

An interactive, tailored learning sessions for partners to address diverse topics, from platform basics to advanced strategies, ensuring users at all skill levels can maximize the platform’s potential. With live Q&A opportunities and access to recorded sessions, the program fosters continuous learning and equips stakeholders with actionable insights to improve their success.   

Support Training

Dedicated support training that demonstrate how to troubleshoot key functionalities, and expert-led walkthroughs covering each platform area and its most common support scenarios. The training is tailored to equip partner users with the necessary knowledge and skills to effectively administer the AppXite Platform and manage vendor products.

Trusted by Leading Tech Companies Across the Globe

Liquid Telcom
Liquid Telcom
Softcat
Softcat
Lenovo
Lenovo
Atea
Atea
Alef
Alef
Pedab
Pedab
Frontline
Frontline
Vace Group
Vace Group

Peter Makarov

Director Technology Partner Program at Acronis

"The level of automation and intelligence of AppXite integration makes it much simpler for Acronis partners to tailor their offerings, easily deploy, bill, and manage Acronis’ cyber protection services.” 
Communication

Stay Informed: Updates, Insights & Alerts for Vendors

Timely and relevant information is key to maintaining operational excellence and delivering value to your customers. Our platform provides partners with a comprehensive suite of updates, insights, and alerts designed to keep you informed, proactive, and aligned with evolving market demands. 

 

Release Notes

Stay updated on all the latest enhancements, bug fixes, and new feature releases. Our Release Notes include clear descriptions, screenshots, and links to relevant documentation to help you quickly adopt new capabilities.

Vendor Newsletter

Stay informed with our regular Vendor Newsletter, featuring platform updates, product announcements, marketplace trends, and curated best practices to help vendors enhance their product offerings and align with market needs.

Vendor-related Incidents Notification

Be the first to know about any incidents or operational disruptions that could affect vendor performance or availability. Our real-time incident notifications ensure partners stay informed and can act quickly to manage customer expectations.

Premium Support

A Dedicated Full-time Support Agent for Technical Guidance & Problem Resolution

With a dedicated support agent fully immersed in your business, you gain a trusted partner who offers proactive guidance, deep technical expertise, and fast problem resolution. Acting as an extension of your team, your PDS agent becomes your single point of contact—managing incidents, overseeing escalations, and ensuring issues are resolved swiftly and effectively. Available across time zones with prioritized 24x7x365 handling for critical incidents, PDS guarantees enhanced response times, business continuity, and peace of mind. 

Improve

Support Ticketing System

Efficiently Manage All Your Platform Support Requests

Easily raise, track, and manage all your support requests through our centralized support ticketing system—designed for speed, transparency, and accountability. Whether you're dealing with technical issues, subscription queries, or platform-related concerns, our system provides a structured path to resolution. Get status updates, escalation paths, and timely resolutions for all platform-related queries.

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Ticketing System