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Reduce friction and improve customer service by introducing self-service to the subscriber’s lifecycle
Minimize transaction costs by giving customers more control over their subscription processes. More specifically, this means that clients can have full autonomy regarding adding, suspending and changing subscriptions, viewing billing/consumption data, and managing account-related information. With the implementation of AppXite’s customer-facing platform, clients are given the tools to act as their own account managers.
With self-service catalog functionalities for adding, changing, or canceling subscriptions, customers have the power to act on their own. Clients can act on their own initiative, so sales relationships remain simple and pleasant.
Generate additional revenue by supporting subscription upgrades. This can be done by offering different pricing plans and through adding services/add-ons to the buyers’ journey.
Plan management
AppXite cloud and billing platform allows the creation of agile subscription billing plans that reduce reliance on one-price-fits-all scenarios. Broadcasting different revenue models (fixed, usage-based, etc.) and billing frequencies align pricing strategies with customer consumption models, value as-a-service products, and contemporary subscription business needs.
Upselling
Configure trials and promotions directly through AppXite’s subscription managing platform. Modify discounts as single-use, cyclically applied, occurring in perpetuity, or during a specified time period.
Create free, frictionless buyer’s journey offering trials that allow prospects to test solutions and transition them into paying customers.
Create custom pricing offers within service catalogs to entice specific customers.
Lifecycle management
Make actions scalable by removing redundant tasks and limiting wasted manhours. Send event-triggered communication to customers via system-generated transactional emails. Customize these communications according to brand books, company’s tone of voice, etc. Then, AppXite’s automated platform will deliver these messages on your behalf. This ensures that you never fail to transmit key data to customers as they move along a the customer journey.
The system can issue welcome emails new customers.
Remainder emails are sent out to customers 3 days before their trails end.
An email will be delivered to customers when they upgrade, downgrade, or cancel subscriptions.
Customers will be alerted when the renewal time for their subscription is approaching.
A notification for successful transaction will be sent out after a purchase is processed.
Automate other types of transactional correspondence relative to business needs.
Contract management
Find easily the how and what you can sell with your platform. AppXite’s cloud platform has specialized, built-in solutions for administration of work contacts and agreements. With set of configuration rules, the platform governs which offers, solutions and vendors are available for resellers to transact and in which currencies based on different variables e.g. geolocation. To avoid documentation clutter, AppXite keeps contract management active on the back end of the platform in a single page.
