Application Support Specialist

📍Riga, Latvia 📍Remote (EMEA time zone)

About AppXite

We Build a Platform to Automate Subscription Business with Vendors and Customers' Own Services

The AppXite Platform enables distributors, sellers, and vendors to build and manage their cloud and SaaS businesses. AppXite works with software companies like Microsoft, AWS, Google, and IBM and serves customers like Lenovo, NTT, and Atea. AppXite platform has been recognized in the Canalys and Forester Tech Stack Reports as a featured platform in the B2B Ecosystem marketplace and integrations category. Our specialty is to lower transaction costs throughout the entire customer journey with automation and self-service.

About the Position

Yulia Circle Profile
Yulia Sharhun, HR Business Partner Contact me if you have any questions: yulia.sharhun@appxite.com

We are seeking a dedicated Support Specialist to work with our largest global customers. You will receive initial training on our platform, but you should already have the qualifications required for the role.

As an Application Support Specialist, you will provide technical support to AppXite customers, investigate and resolve platform-related issues, support integrations and customer environments, and work closely with internal teams to ensure high service quality and smooth customer operations across the platform.

We offer a fully remote position with long-term cooperation, and working hours aligned with the EMEA time zone.

Your Responsibilities & Mission:

Provide technical support and troubleshooting.
Perform operational support tasks in the Application Support team, working with Microsoft Cloud technologies.
Scope a customer issue by collecting the relevant facts and investigating the problem, doing your own research and involving other teams as needed.
Consult and collaborate with peers or colleagues around the world, and with management and engineering, to resolve service issues.
Act internally as a customer/reseller advocate.
Empower customers/resellers to find information, self-solve when they choose to, and learn more about Microsoft products, services, and support.
Advise customers on how to gain additional value from their Microsoft products.
Document technical work and research to help colleagues improve the product and the support experience.
Maintain a proactive approach to customer satisfaction, identifying concerns and managing customer expectations.
Take ownership of tasks, proactively follow up on them, and ensure fast resolution.

Your Qualification, Skills & Experience:

Previous support experience in IT.
Certified within the Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).
Strong MS SQL skills: ability to connect to databases and execute and create SQL queries.
Hands-on experience working with APIs.
Fluent English (verbal and written).
Experience with Microsoft Cloud technologies (Azure).
Experience with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes.
Experience troubleshooting SaaS applications is a plus.
Experience with licensing and invoicing is a plus.
Experience with MS Partner Center or similar administrator portals is a plus.
Ability to identify, update, and create Help Center articles to assist team members and external users in navigating and using a product.
Ability to work well as part of a team.
Ability to make quick decisions, align priorities, and execute tasks.
Ability to stay calm under pressure.
Ability to communicate clearly and precisely

What We Offer

Why Work in the AppXite?

Work with leading tech companies across the globe

Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. Your work will help shape how these companies deliver services across the globe.

Skilled, International Team

Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.

Professional Development

Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.

benefit

Referral Rewards

Help us grow our team - our employee referral program recognizes and rewards your contributions.

Flexible working environment

Enjoy the freedom of a fully remote role.

Time to Recharge

Enjoy four weeks of paid vacation per year, plus paid public holidays.

Join the Platform Engineering team and work with a talented group of developers building out next-generation technologies in AppXite!