After purchasing the product, the Admin email will receive a welcome email. Follow the steps outlined in this email to establish the first admin user account and domain for your Google Workspace account. Please note that this activation link is valid for 24 hours. Subsequently, proceed to the Google Workspace login and configure your account through the admin console – please follow the step-by-step in the mail. Customize your account by creating additional users, setting access rights, adding secondary domains, personalizing the dashboard with company information, and adjusting settings to meet your business needs.

If you fail to log in within the first 24 hours, the registration link expires. Please submit a support ticket to support@appxite.com. Support can manually reset the password for the user.

Open your web browser and navigate to http://google.com/a/your_domain. Ensure you replace "your_domain" with your actual domain name. Sign in using your Google Workspace username and password.

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New user accounts are created under the same domain as your Google Workspace Admin Account (e.g., john@your-domain.com). 

Note! During the purchase, there are two options for domain creation:
1.    Existing Business Domain: Provide any existing domain that you own.
2.    Create New: This domain will be auto-filled as yourname.mygbiz.com.

It is not possible to update or change the domain name of a customer directly from https://manage.gsubscription.com/. The domain is designated at the time your admin account is created but can be changed at any time through the Admin console. 

1.  Sign in to your Google Admin console. Sign in using an administrator account.
2.  In the Admin console, go to Menu Account -> Domains->Manage domains.
3.  The Status column shows the current state of your domain. 

Note! If you do change the domain in your Admin console, please contact support@appxite.com to request a corresponding change at https://manage.gsubscription.com/. 

Verifying your domain is a security measure to ensure that no one else can use your domain to sign up for Google Workspace. This verification process helps us confirm that you are the rightful owner, contributing to the security and integrity of your domain within the Google Workspace environment.

If you haven't verified your primary domain, you'll see a Set up Admin Console (admin.google.com)  prompt at the top of the Admin console dashboard that will walk you through the steps to verify. During the purchase, the user verifies the domain. This process checks if the domain is already in use within Google. 
•    If the domain is not in use, you can proceed to checkout.
•    If the domain already exists in Google, you will not be allowed to proceed to checkout. In this case, choose another domain name.

Verify your domain or secondary domain as soon as possible to use Google Workspace services. Verifying your domain doesn’t affect your email or website.

The remaining balance stays on your account and can be redeemed for subscription management or renewal.

Please go to Your Profile, by Selecting Name on the top right Corner. Select View under Balance Payment History:

A gift card is valid for 13 months from the date of redemption.

If you haven't verified your primary domain, you'll see a Set up Admin Console (admin.google.com)  prompt at the top of the Admin console dashboard that will walk you through the steps to verify. During the purchase, the user verifies the domain. This process checks if the domain is already in use within Google. 
•    If the domain is not in use, you can proceed to checkout.
•    If the domain already exists in Google, you will not be allowed to proceed to checkout. In this case, choose another domain name.

Verify your domain or secondary domain as soon as possible to use Google Workspace services. Verifying your domain doesn’t affect your email or website.

No, a credit card is not mandatory unless your total amount exceeds the balance of the gift card.

Your provisioning will fail if there are insufficient funds on your credit card.

You will be charged immediately after a successful purchase.

If we can't authorize the renewal charge, your Google Workspace account becomes past due. We'll make several attempts to charge your payment method, and if it fails, your Google Workspace account will be suspended.

Note! To maintain an active Google Workspace account, ensure your payment method is always kept up to date.

Please go to Your Profile, by Selecting Name on the top right Corner. Select edit pencil under Payments:

-> Add Payment Method -> Provide details, and -> press Save:

Yes, taxes are applicable to both business and non-business customers, meaning they will be applied regardless of whether the purchase is done by a physical or legal entity.

Taxes are automatically calculated based on the customer's country selected during the purchase process.

If you have a valid payment method and auto-renew enabled, your subscription will renew automatically.

Note! To enable or disable auto-renew on an annual plan, log in to https://manage.gsubscription.com/ and edit your subscription.

You can find the renewal date of your Google Workspace subscription in the Subscription tab. Please monitor your subscription end date to have time for reviewing your payment method or disabling the renewal if necessary. It's not possible to switch your billing cycle as your subscription is billed upfront for the annual term.

No refund is provided. You keep the subscription for the remainder of the billing period.

If you already have an existing subscription you cannot purchase a new license, instead you need to increase the number of licenses, as follows:

1. Access Subscriptions Tab:
   • All subscriptions are located under the Subscriptions tab, where they can be managed and edited.
2. Select Subscription:
   • Choose the subscription you want to modify.

Open subscription details by pressing on the subscription name.

Select Edit. When selecting the "Edit" button for a subscription, you can choose when you want the changes to apply – now, or on a custom date:

1. Now – this option enables to make changes immediately.
2. Custom date – this option allows you to select any future date. On the selected date, your subscription quantity will be changed.

Make adjustments to your subscription and Select Save.
After saving changes, a pop-up window with a Terms & Conditions will appear, press the "I agree" button to continue.

If you already have an existing subscription, you cannot purchase a new subscription with the same domain. Instead, you can upgrade your license to a new edition, for example, from Business Starter to Business Standard. It is not possible to downgrade licenses with annual commitment. 

Select the Subscriptions tab and select Subscription you would like to upgrade.  If upgrades for the particular Subscription are eligible they will be presented at the bottom of the page:

Select Upgrade. Please proceed to the checkout steps by filling in form and Press Save.

Write to support@appxite.com to get help with the following Google Workspace questions:

• Anything in the https://manage.gsubscription.com/ 
• Billing and invoices
• Eligibility and general questions before signing up
• Signing up

For anything else,  visit Google documentation. Popular articles include:

• Add a domain or domain alias
• Administrator privilege definitions
• Create a group
• Migrate mail, contacts & calendars
• Set up Google Sync on your iOS device
• Set up MX records

If you already have an existing subscription, you cannot purchase a new subscription with the same domain. Instead, you can upgrade your license to a new edition, for example, from Business Starter to Business Standard. It is not possible to downgrade licenses with annual commitment. 

Select the Subscriptions tab and select Subscription you would like to upgrade.  If upgrades for the particular Subscription are eligible they will be presented at the bottom of the page:

Select Upgrade. Please proceed to the checkout steps by filling in form and Press Save.