Customer Success Manager

📍 Riga, Latvia


•   Onboard new customers
•   Follow-up on renewal and expansion - keep track of customer lifecycle and follow up on their contracts the goal is to increase customer revenue
•   Provide internal and external training, introduce new features and content
•   According to the customer needs to advise best practices and solutions
•   Encourage upsells and cross-sells to the existing customers - reach out directly to the customer and explain why additional purchase will be helpful and how business can benefit from it
•   Be the voice of the customer - organize, analyze and share information and feedback provided from customer to other departments, ensuring that company decisions are always considering the voice of the customer
•   Keeping up to date with any product updates, release, processes and making sure its documented and communicated to the customer


•   Passion about your role and contribution to the company vision
•   Positive attitude towards customers, company and colleagues
•   Energy and self-drive - being eager to learn and keen to share
•   Previous experience in the IT industry would be considered as an advantage; At least 2 years’ experience in B2B
•   Exceptional communication skills and the ability to carefully listen
•   Professionalism and tact - hold yourself to high standards
•   Good organizational, time-management and prioritizing skills
•   Excellent written and verbal English communication skills
•   A result-driven personality


•   We work with some of the largest companies in their industries
•   You will work in a B2B SaaS company and build tools that allow any other company to run their business as-a-service
•   You will be a valued part of a diverse and fun team of talented individuals from 10 countries
•   You will have competent colleagues in an international environment
•   We offer professional training and certifications
•   We offer a motivating salary
•   Covered health insurance and telephone expenses
•   We have a comfortable new office with tea, coffee, fruits
•   Company events and active corporate life
•   We offer free lunches and gym