AppXite's CSP Support Service automates the entire GDAP workflow - from relationship request to activation - transforming a fragmented manual process into a fully productized, catalog-based offer.
Most Microsoft CSP distributors already deliver some level of support to their reseller channel - but it typically lives in an informal grey zone: bundled into margin, scoped case-by-case, and reliant on ad hoc GDAP access that gets chased down reactively when something breaks. The result is inconsistent, hard to bill against, and impossible to scale.
GDAP has been one of the biggest pain points for partners when it comes to providing support and optimizing Microsoft incentives. Getting the right access in place has remained a manual, slow process - even as Microsoft's requirements have grown more stringent.
AppXite's CSP Support Service eliminates the manual steps entirely. It transforms GDAP setup into a fully automated, end-to-end solution - and packages support as a proper, sellable catalog product.
Turning support into a discrete catalog offer isn't about adding complexity — it's about resolving the operational problems that informal support creates. Here's what changes:
Scope Clarity
Explicit tiers replace vague best-effort commitments. Every customer knows exactly which products, response times, and escalation paths are covered.
Access Control
GDAP roles and duration are locked in at provisioning - not scrambled together per incident. Scoped, auditable, and revocable by the customer at any time.
Smooth Escalations
A named distributor relationship means Microsoft CSP escalation paths are already in place. No re-explaining the setup on every ticket.
Clean Audit Trail
Every order acceptance is tracked in the platform automatically - giving you compliance records without any extra effort.
Channel Revenue
A concrete SKU is easier to position and bill against than implicit support. Resellers can wrap it in their own offering and sell it with confidence.
Full Visibility
Real-time dashboards show relationship status, expiry timelines, and auto-extend flags across every seller and customer in your estate.
The entire workflow - from purchase to live GDAP relationship - runs automatically inside the AppXite platform. Here's the sequence:
1 Order Placed
A reseller or end customer purchases the support service through the standard catalog flow. The customer receives an email notification confirming the order and provisioning status.
2 Tenant Validation & GDAP Request
The platform authenticates to Microsoft Partner Center, identifies the customer tenant, and automatically initiates a GDAP relationship request - including all the required roles for the support tier purchased.
3 Customer Consent
A secure approval link is generated and sent to the customer's Global Administrator. The order status moves to Action Required. The administrator reviews the full role list and duration before accepting - nothing is hidden.
4 Relationship Activated
Once accepted, the GDAP relationship becomes active and required permissions are granted. The platform detects this automatically - no manual status check needed - and the order moves to Provision Finished.
5 Subscription Created & Monitored
The subscription is created in the platform and continuously monitored. The built-in GDAP report gives real-time visibility across the entire estate: status, expiry timelines, and auto-extend flags for every relationship.
Zero-Trust by Design: GDAP Role Scope
The service is built on Microsoft's Zero Trust framework for delegated access. The default Basic-tier template uses read-oriented and helpdesk-scoped roles - deliberately avoiding any role that would permit changes to security posture, conditional access, or privileged identity. Distributors can adjust the role selection to match their own risk and operational posture. The template mechanism also allows more than one profile per tier - giving you flexibility without rebuilding the provisioning flow.
The service is assembled entirely from standard AppXite platform components. A distributor can launch a baseline offering without any bespoke development. AppXite handles the transactional machinery: catalog publishing, Partner Center integration, GDAP provisioning automation, customer notifications, and reporting. The distributor brings the support capability, commercial terms, and Microsoft entitlements.
Tiers are expressed as role templates and catalog attributes, so extending from Basic to higher tiers - or adding regional variants - requires no changes to the underlying provisioning flow. The service is available to all AppXite platform partners to use free of charge.
Ready to productize your CSP support?
Talk to your AppXite account team to configure your first support SKU.