AppXite, cloud commerce and billing platform powering telcos, distributors and managed service providers (MSPs) worldwide, has earned Microsoft Support Services Designation reflecting Microsoft's highest standards for technical support capability, responsiveness, and customer outcomes.
The Microsoft Support Services Designation recognizes partners that demonstrate the capabilities, processes, and expertise required to deliver high-quality technical support and customer outcomes. To earn the designation, partners must satisfy Microsoft's rigorous standards across technical proficiency, operational excellence, service delivery, and customer success.
"Great technology alone does not help partners scale. Success comes from combining a powerful platform with expert support and a relentless focus on customer outcomes. Our support organization plays a critical role in helping partners grow, shaping platform innovation through real-world feedback, and ensuring they can confidently expand their Microsoft business."
- Nicolas Albana, CEO at AppXite
Distributors and MSPs building a Microsoft business need a platform that can keep pace with Microsoft - not one that lags behind releases, requires manual workarounds, or relies on third-party middleware to connect the dots. The Microsoft Support Services Designation is external evidence that AppXite meets that bar.
In practice, it means:
Platform expertise you can trust. When Microsoft ships new features, licensing changes, or API updates, AppXite's team understands them at the engineering level - and the platform reflects that, fast.
Support that goes beyond the ticket. AppXite partners get hands-on guidance on platform capabilities, new Microsoft features, and automation opportunities - not just break-fix responses.
Faster escalation paths. The designation gives AppXite privileged access to Microsoft resources and escalation channels - meaning complex issues get resolved faster, without partners having to navigate Microsoft alone.
Built-in CSP Support as a catalog offering. AppXite's platform includes a ready-to-deploy CSP Support managed service offering - a productised, catalog-based support tier with defined SLAs and automated GDAP management -* so distributors and MSPs can start monetising Microsoft support without building it from scratch.
AppXite is purpose-built for distributors and MSPs managing Microsoft at scale. The platform covers the full commercial lifecycle - Microsoft catalog management, automated provisioning, subscription management, billing reconciliation, and partner-facing reporting - all through native Microsoft integration, without abstraction layers or manual steps.
Beyond automation, AppXite actively supports partners on what is new: new Microsoft licensing models, updated Partner Center capabilities, emerging product lines, and the operational changes that come with them. The goal is to ensure that distributors and MSPs on the AppXite platform are never behind the curve on Microsoft.